Our commitment to you
Great Ormond Street Hospital Children’s Charity (GOSH Charity) needs you.
We exist to transform the lives of the seriously ill children from across the UK who are cared for at Great Ormond Street Hospital (GOSH), and we can’t do it without your support.
It is thanks to our incredible supporters, partners and donors that we can raise the money the hospital so urgently needs. This enables us to fund rebuilding and refurbishment of the hospital, provide holistic care for children and their families, support life changing research and purchase cutting-edge medical equipment.
The stories of the families at GOSH, and those whose children are supported through research that we fund, are central to everything we do and we are so grateful to those who are able to share their stories with us to aid this fundraising.
How we fundraise is just as important to us as how much we raise.
We strive to uphold our organisational values - we are curious, we are courageous and we care - in everything that we do.
It is this approach that guides our Supporter Commitment, which we have outlined below. We promise to do our utmost to deliver this commitment to each and every one of our supporters, and we pledge to always hold ourselves to the very highest of standards in doing so.
We care
- We commit to treat you with the utmost respect, honesty, and integrity. We want the right relationship with our supporters, taking into account personal circumstances and potential vulnerabilities. We have created a “Treating people Fairly” policy, using the Chartered Institute Of Fundraising’s guidance on treating people fairly as guidance.
- We comply with fundraising laws and practices. We are transparent with these relationships and our financial relationships with them. We hold the external agencies we partner with to the same high standards as we hold ourselves..
- We work with our families to tell their story in a way that is positive and empowering for them. When we tell the stories of GOSH’s patients and their families, we will always do so with dignity and respect. We work with families to gain their informed consent, and we tell their stories truthfully and sensitively in our fundraising materials and campaigns.
- We will abide by your wishes with relation to how we use any personal data and information you give us and follow all legislation in relation to responsible fundraising practices and handling personal information, in all forms of communication. For more information please see our Privacy Policy.
We are courageous
- We have made this commitment as an addition to the Fundraising Regulator’s fundraising promise, which we abide and operate by.
- We want every interaction you have with us - whether that is in person, by telephone, email, letter, or via social media, to be a positive experience, but we know we won’t always get it right – if this is the case, please tell us. We take complaints seriously and welcome compliments and feedback so we can continuously grow and learn and improve from them. Get in contact with us and let us know how we are doing.
- We are committed to lasting change. We will learn about and celebrate our supporters’ differences, respect every voice and will not be afraid to step out of our comfort zone and challenge those behaviours that do not reflect our beliefs. For more detail, please see our full Equality, Diversity and Inclusion Statement
- We will be conscious and considerate of our impact on the environment and society and we are committed to continually developing our understanding and knowledge in this area, adopting, and embedding policies that put Environmental, Social and Governance at the heart of our strategic objectives.
We are curious
- We will show you how impactful your support is. There will always be an annual impact report so you can see all of the ways in which your donations are helping the children and families, from the UK and beyond, who come to GOSH for treatment for rare and complex conditions.
- We want you to hear from us in the ways that you wish to, and you have the right to change your mind at any time. Just let us know via our contact us page.
This statement was last updated in January 2023.