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Frequently asked questions 

Find the answers to your frequently asked questions about donating in memory of a loved one, including creating a Brighter Future Fund and holding a fundraising event.

Answers


About my donations    

 

How will the money I raise be used?

Your donations will help us to pay for life-saving equipment for children who are critically ill, more beds so parents can stay close by, and ground-breaking research to give sick children a brighter future.

Can you claim Gift Aid on donations?

Donations from UK tax payers are worth an extra 25p for every £1 donated – at no cost to you - if you tick the Gift Aid box. Please do this if you can. More information about Gift Aid is available from HMRC.

Will you tell me about all donations received in my loved one’s memory?

We will write to you with details of who has donated and a total raised, but we will not disclose individual amounts.

Where can I send cheque or cash donations and to whom should a cheque be made out?

Cheques or Charities Aid Foundation (CAF) vouchers can be made out to Great Ormond Street Hospital Children's Charity and sent to Memorial Donations, 40 Bernard Street, London WC1N 1LE. Please include your loved one’s name. Please do not send cash through the post.

Some friends and family want to support, but don’t want to donate online.

Donations can be made over the phone on 020 7239 3002 or by post with cheques or CAF vouchers made out to Great Ormond Street Hospital Children's Charity and sent to Memorial Donations, 40 Bernard Street, London WC1N 1LE. Please ask friends and family to include your loved one’s name.

You, your friends and family can jointly raise money in your loved one’s memory with a Brighter Future Fund

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What happens after I donate? 

 

Will I receive a thank you letter or email?

We will acknowledge your donation with a thank you letter or email (depending on whether you donate offline or online). If you’ve held a funeral collection or started an online tribute page, we will send a letter four weeks later with details of who has donated and a total raised, though we will not disclose individual amounts.

Will the next of kin be told of my donation?

We do write to the next of kin with a list of donors and a total amount raised in their loved one’s memory, though we do not disclose individual amounts. If you prefer to remain anonymous, please indicate this when donating.

Do you offer plaque recognition?

Unfortunately we are not able to offer this service as it is not practical to have plaques in a working hospital. Due to the routine deep cleaning of equipment and rooms in the hospital, we cannot guarantee that a plaque will remain in place.

Can I visit the children in the hospital?

As you can appreciate, our patients are very ill and for several reasons, including infection control, ward visits are not possible. However, we do have a number of patient stories on our website and videos on our YouTube channel where you can see some of the children in our care who are benefitting from your support.

We are always looking for personal stories to encourage other supporters, so please do contact us if you have a story and photos you would like to share.

Can you organise a cheque presentation for me?

We would love to welcome you to the hospital for a short tour or cheque presentation. Anyone who raises over £10,000 will also be mentioned in our annual charity Impact Report.

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Fundraising in memory 
      

Can I hold a funeral collection in lieu of flowers?

Yes, this is a lasting and meaningful way to honour a loved one. We can provide a Giving in Memory pack, which includes envelopes and Gift Aid forms.

How can I create an online fundraising page in memory of my loved one?

This is easy to do with JustGiving, which offers a safe and secure way of collecting donations and sponsorship money online.

I want to do more fundraising in memory of my loved one – what else can I do?

There are a number of ways you can fundraise in memory of your loved one. You can hold a community event, which includes everything from bake sales and collections to charity balls, take part in a challenge event including running, cycling and trekking, or set up a regular gift to mark a meaningful date. Please do get in touch if you’d like to discuss your ideas on 020 7239 3002 or emailing inmemory@gosh.org.

What happens to my personal details?

We are conscious of our responsibilities as a data controller under the Data Protection Act 1998. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with that Act, and all other applicable data protection laws and regulations. Please see our privacy policy for more information on this.

Why are you asking me for information about the person my memorial page is for?

If the person whose life you are celebrating was a supporter of the charity, we want to ensure their name is removed from our mailing database to prevent us causing upset by mailing them in the future. It also means that if other people want to fundraise in memory of your loved one, those funds can be added to the total raised in their memory, if appropriate.

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Brighter Future Funds     


What is a Brighter Future Fund and how does it work?

A Brighter Future Fund is one central fund in memory of someone special - built by you, your family and friends. Working together, you can create a lasting legacy in your loved one’s memory while helping thousands of sick children.

At a time of loss many people want to do something to help. A friend may do a sponsored run, a relative might hold a bake sale, and a colleague may want to climb Kilimanjaro. However people choose to help – whether it's participating in community events or challenges, or making a regular gift to mark an important date – all the funds raised by you, your friends and family go into your loved one’s fund. You'll also get support and advice from us every step of the way. To set up a Brighter Future Fund, please call 020 7239 3002 or email inmemory@gosh.org.

What support can you offer to help me fundraise?

We can provide materials including collection boxes, sponsorship forms, balloons and posters; advice on how to organise and publicise your event; safety and legal guidelines for fundraising; training tips; and how-to guides for organising everything from a bucket collection to a ball. Please call us on 020 7239 3002 or email inmemory@gosh.org for advice or materials.

Do I have to have a JustGiving page?

There’s no requirement to have a JustGiving page, but it is a safe and easy way to collect donations online. Anyone who wants to raise funds for your loved one’s Brighter Future Fund can also start a page, which can be easily linked to yours. This makes it easy to see at a glance how much money you’ve raised together for your loved one’s Brighter Future Fund.

Can I raise funds for a specific ward, condition, piece of equipment or research?

Yes. We can work with you to match your area of interest with the hospital's funding requirements. Please call us on 020 7239 3002 or email inmemory@gosh.org to discuss this.

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Holding a fundraising event

What can I do to raise money in memory of my loved one?

There are hundreds of ways you can help us by raising money. We can't list them all but our fundraising ideas should provide you with a good starting point to help you decide what you want to do.

Can the charity help with my event?

We can provide materials including collection boxes, sponsorship forms, balloons and posters; advice on how to organise and publicise your event; safety and legal guidelines for fundraising; training tips; and how-to guides for organising everything from a bucket collection to a ball. Please call us on 020 7239 3002 or email inmemory@gosh.org for advice or materials.

Can a charity staff member attend my event?

Unfortunately we are not able to attend every fundraising event, although we do endeavour to attend as many as we can depending on the location and nature of the event. Please call us on 020 7239 3002 or email us at inmemory@gosh.org to discuss your event requirements. We can also provide a short film to use at your event, which shows how your fundraising will make a difference.

What do I need to think about to keep my event safe and legal?

We are very grateful to you for fundraising for Great Ormond Street Hospital Children's Charity and your safety and well-being is our priority. Please follow our fundraising guidelines and ensure you adhere to all health and safety laws when organising or taking part in your event.

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JustGiving      
  

Can you create or edit my JustGiving page for me?

This would mean us taking personal information from you, including passwords, so unfortunately we are unable to do this. It's easy to set up a page; simply go to the JustGiving website and follow the instructions. This will take you through starting your page, adding your story and photos, and customising the email your donors will receive. For any assistance, please call the JustGiving Customer Support team on 0845 078 2063 or see their help section.

How do I show cheques/cash/offline donations on my page?

JustGiving has helpful instructions on adding offline donations to your page.

I’m having issues with my page. Can you help?

Please call the JustGiving Customer Support team on 0845 078 2063 or see their help section

How much of what is raised is spent on charges for JustGiving?

As with any service, we do have to pay a small fee for JustGiving to process your kind gifts. As a charity we have shopped around and believe we have found the most cost effective way of providing the best customer care and ease of service to you. JustGiving charges a small monthly fee to the charity, plus a minimal fee on each donation, including Gift Aid, made through the site. These fees are reinvested back into making JustGiving better for you. 

Friends and family also want to fundraise in memory of my loved one. Can our pages be joined up?

Yes. JustGiving offers helpful advice on how to link multiple pages in memory of one person.

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More information

If your question has not been answered here, please email inmemory@gosh.org or ring 020 7239 3002. Thank you.

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