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How will the money I raise be used?
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My friends want to support, but do not want to donate online?
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Do you keep me informed of off-line donations received?
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Can I show cheques and cash donations which I have received on my memorial page?
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Can you claim Gift Aid back on donations?
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I can't find my friend's tribute page?
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Will I receive a thank you?
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Will my friends and family receive a thank you?
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Can I customise the thank you email that is sent to my friends and family?
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What happens to my data?
- Why are you asking me for information about the person who the memorial page is for?
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Do you offer plaque recognition?
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Can I visit the children in the hospital and on the wards?
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Can a charity staff member attend my event?
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Can you organise a cheque presentation for me?
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Can you create my JustGiving page for me?
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Can I add a comment into a box to reflect my offline amounts?
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Can you edit the offline amount for me?
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Can I edit donation names and add my own comments in?
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Who should I contact with issues I have with my page?
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Who should I speak to if I forget my password or username?
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I am fundraising for a restricted item - will donations that are given via JustGiving still be allocated in this way?
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How much of what is raised is being spent on charges to JustGiving?
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Can I retrospectively change my page from a celebration to a Giving in Memory page?
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Where do I send offline donations?
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Who do I make cheques payable to?
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Does the next of kin receive a letter of acknowledgement?
If you cannot find your question here, contact the team by email and we will get back to you as soon as possible. Alternatively, you can call us on 020 7239 3002.
Answers
How will the money I raise be used?
Donations received from memorial pages will help us to pay for more life-saving equipment for children who are critically ill, more beds so parents can stay close by, and ground-breaking research to give sick children a brighter future.
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My friends and family want to support, but do not want to donate online?
Friends and family who would rather donate by post or over the phone are welcome to do so. We can accept cheque, CAF vouchers or credit card donations.
Please ensure cheques and CAF vouchers are made out to GOSHCC.
By post:
Memorial donations
GOSHCC (Great Ormond Street Hospital Children's Charity)
40 Bernard Street
London
WC1N 1LE
Please contact our support team on 020 7239 3002 or by email at inmemory@gosh.org to let us know if you are expecting any offline donations.
Also, ask your friends and family to include details of who the donation is in memory of, together with the name of your memorial page, so that we can ensure their donation is added to your tribute total.
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Do you keep me informed of off-line donations received?
If you anticipate that any of your friends and family will send us donations offline, then please contact our support team on 020 7239 3002 or by email at inmemory@gosh.org.
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Can I show cheques and cash donations which I have received on my memorial page?
Yes, you can amend the offline donations total on your memorial page to reflect cheques and cash donations. Please contact JustGiving for more information on how to do this.
Please send cheques (made out to GOSHCC), which you have been given by friends or family, by post at the address below and we will update you with your tribute total. Please do not send cash in the post.
Memorial donations
GOSHCC (Great Ormond Street Hospital Children's Charity)
40 Bernard Street
London
WC1N 1LE
Please ensure you include your contact details, together with the name of your memorial page.
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Can you claim the Gift Aid back on donations raised?
During each transaction your friends and family will be asked if they are happy for us to claim Gift Aid on their donations.
UK tax payers can give 25p more for every £1 they have donated at absolutely no cost to themselves, simply by ticking the Gift Aid box when making their donation.
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I can't find my friend's tribute page?
You can find your friend's page using the search box on the JustGiving site.
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Will I receive a thank you?
You will receive a thank you email from the charity when you create your tribute page.
You will also receive a thank you letter with a list of donors, four weeks after creating your page or when your funeral date is specified.
However, if you want another update at an earlier or later date, just let us know by emailing inmemory@gosh.org or calling 020 7239 3002.
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Will my friends and family receive a thank you?
Anyone who donates to your online page will get an automated thank you, which you are able to customise. You will be prompted to do this when you set up your page.
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Can I customise the thank you email that is sent to my friends and family?
Yes. You will be prompted to do this when you set up your page.
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What happens to my data?
We are conscious of our responsibilities as a data controller under the Data Protection Act 1998. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with that Act, and all other applicable data protection laws and regulations.
Please see our privacy policy for more information on this.
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Why are you asking me for information about the person who the memorial page is for?
As a charity we really value every one of our supporters and want to to ensure that we are communicating with them in an appropriate way.
If the person whose life you are celebrating supported the charity, then we want to ensure their name is removed from our database to prevent us mailing them in error in the future.
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Do you offer plaque recognition?
No, unfortunately we cannot offer this service as it is not practical to have plaques in a working hospital.
Due to the deep cleaning of equipment and rooms in the hospital, we cannot guarantee a plaque will stay in place.
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Can I visit the children in the hospital and on the wards?
As you can appreciate, our patients are very ill and, for various reasons including infection control, it would not be possible for you to visit the wards and meet the children.
We do have a number of case studies on our website where you can see some of the children in our care and who are from benefiting from your support.
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Can a member of charity staff attend my event?
Unfortunately we are not able to attend every fundraising event, although we do endeavour to attend as many as we can depending on the location and nature of the event.
Please call us on 020 7239 3002 or email us at inmemory@gosh.org to discuss your event requirements.
You may like to use our Building a Brighter Future film at your event, which provides a virtual tour of the hospital, and shows how your fundraising will make a difference.
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Can you organise a cheque presentation for me?
We would love to welcome you to the hospital for a short tour or cheque presentation. If you raise over £10k, you will be mentioned in our annual report.
We are also always looking for case studies to encourage other supporters, so if you have a particular story and photos you would like to share with us, then do let us know.
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Can you create my new page for me?
Unfortunately not. This would mean us taking personal information from you such as passwords, and for security reasons we are not able to do this.
It is very easy to set up a page. Simply go to the JustGiving website and follow the instructions.
If you need any assistance, please call the JustGiving Customer Support team on 0845 078 2063 or submit an email request.
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Can I add a comment into a box to reflect my offline amounts?
Please refer to the JustGiving Customer Support team on 0845 078 2063 or submit an email request.
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Can you edit the offline amount for me?
Unfortunately not. This would mean us taking personal information from you such as passwords and for security reasons we are not able to do this.
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Can I edit donation names and add my own comments in?
Please refer to the JustGiving Customer Support team on 0845 078 2063 or submit an email request.
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Who should I contact with issues I have with my page?
The JustGiving Customer Support team will be able to assist you. Please call the team on 0845 078 2063 or submit an email request.
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Who should I speak to if I forget my password or username?
Please contact the JustGiving Customer Support team on 0845 078 2063 or submit an email request.
Alternatively, at the sign in stage, click on the 'Forgot your password' button and follow the instructions.
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I am fundraising for a restricted item, will donations that are given via JustGiving still be allocated in this way?
All of the money that you have already raised online or offline will be allocated as requested. This will not change at all and all gifts given via JustGiving will be allocated in the same way.
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How much of what is raised is being spent on charges to JustGiving?
As with any service, we do have to pay a small fee for JustGiving to process your kind gifts. As a charity we have shopped around and believe we have found the most cost effective way of providing the best customer care and ease of service to you.
JustGiving charge charities a small monthly fee, plus a minimal fee on each donation, including Gift Aid, made through the site. These fees are reinvested back into making JustGiving better for you.
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Can I retrospectively change my page from a celebration to a Giving in Memory page?
Unfortunately, we cannot retrospectively change a page. However, it is something that JustGiving are looking into.
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Where do I send offline donations?
Please make cheques payable to GOSHCC (Great Ormond Street Hospital Children's Charity) and send accompanied by a cover note, stating your contact details and the reason for your support to:
GOSHCC
40 Bernard Street
London
WC1N 1LE
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Who do I make cheques payable to?
Please make cheques payable to GOSHCC (Great Ormond Street Hospital Children's Charity) and send accompanied by a cover note, stating your contact details and the reason for your support to:
GOSHCC
40 Bernard Street
London
WC1N 1LE
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Does the next of kin receive a letter of acknowledgement?
The next of kin is sent a acknowledgement letter four weeks after we have received the first donation. This is to ensure we provide the most comprehensive list of donors, while also not intruding on the next of kin too frequently at such a difficult time.
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If you have any comments or feedback we would welcome hearing from you. You can contact us at inmemory@gosh.org or call us on 020 7239 3002.
