New Year Raffle 2020: Terms and Conditions and Social Responsibility

See the amazing prizes on offer here! Or, to enter the raffle and buy tickets today, just call our ticket hotline on 0330 002 0054.

Raffle Rules:

  1. The promoter of the New Year Raffle 2020 ( the “Raffle”) is Great Ormond Street Hospital Children’s Charity, registered charity number 1160024 and company number 09338724, whose registered address is 40 Bernard Street, London, WC1N 1LE (the “Charity”).
  2. Participation in the Raffle costs £1 per raffle ticket (“Ticket”).
  3. Tickets will be included in the New Year Raffle mailing, and available on the raffleentry.org.uk/gosh website from 8 January 2020.
  4. Tickets will be limited to a maximum of 100 per person, and the number of Tickets available to purchase online in one go will be 20 per person.
  5. Additional Tickets, within the limitations detailed in clause 4 above, may be available on request by phoning 0330 002 0054 (lines open Monday-Friday, 09.00 -17.30 (excluding public holidays in England and Wales). The number of additional Tickets sent out will be at the absolute discretion of the Charity.
  6. The Raffle is open to all residents of Great Britain (which comprises England, Scotland and Wales, and excludes Northern Ireland, the Channel Islands and the Isle of Man) aged 16 years or over. Employees of the Charity, their families, agents or any third party directly associated with the administration of the Raffle are excluded from this entering this Raffle.
  7. Gambling under the age of 16 is an offence, and Tickets will not be sold to, or by, a person under the age of 16. 
  8. The Charity will undertake random age verification spot checks on entries received to assure itself that entrants are 16 years or over. 
  9. If a Ticket is sold unknowingly to, on behalf of, or for a person under the age of 16, or an individual is unable to successfully complete a random age verification spot check, he/she will be exempt from the Raffle and will forfeit his/her prize and the stake will be returned.
  10. The Charity accepts no responsibility if the chosen method of payment is cancelled in error.
  11. No responsibility is taken for Tickets and payments which are lost, damaged, illegible or from which the prize-winner cannot be identified, or for any technical failure or event, beyond the Charity’s reasonable control, which may cause the competition to be disrupted or corrupted. Proof of posting will not be accepted as proof of receipt.
  12. The Charity reserves the right to hold void, cancel, suspend or amend the promotion where it becomes necessary to do so. 
  13. Closing date for the receipt of Tickets and Ticket payment is 20 March 2020. Tickets received after this date will not be entered in the Raffle but the payment will be treated as a donation unless expressly stated otherwise by the sender.
  14. Payment for participation in the Raffle can be made by cheque, credit card, postal order or cash. CAF and other charity vouchers cannot be accepted as payment for Tickets. Some credit card companies may class the purchase of raffle tickets as a gambling transaction and impose a higher rate of interest or charge an additional one-off handling fee calculated as a percentage of the transaction amount. 
  15. Participants are deemed to have accepted and agreed to be bound by these Terms and Conditions upon entry. The Charity reserves the right to refuse entry or refuse to award the prize to anyone in breach of these Terms and Conditions.
  16. All entries sent in response to the Raffle will be thanked in writing, either by letter or by email if entered online. We will also thank you for your donation unless you request otherwise. 
  17. Your Tickets will be entered into the draw as soon as the whole payment is received.
  18. Monies raised by the Charity in the Raffle will support the work of Great Ormond Street Hospital for Children NHS Foundation Trust where the need is greatest.
  19. The Charity reserves the right to make changes to these Terms and Conditions from time to time.
  20. The Raffle draw will take place on 27 March 2020 at the Charity's External Lottery Managers in Chippenham. The Charity raffle draws are conducted at random in a secured and open environment.
  21. 21. All 27 winning Tickets will be drawn randomly: 
    • The first ticket number drawn will receive the first prize of £10,000. 
    • The second ticket number drawn will receive the second prize of £1,500.
    • The third ticket drawn will receive the third prize – a Butlin’s holiday 
    • The fourth ticket drawn will receive the fourth prize of £500.
    • There will then be further draws for the remaining 20 runner-up prizes of £50 and the three limited edition Peter Rabbit toys.
  22. The prizes are non-exchangeable and non-transferable.
  23. If Tickets are not used, they cannot be re-issued.,
  24. The prizes are subject to change and availability. The prizes cannot be exchanged for the equivalent monetary value. 
  25. The Charity reserves the right to replace the prizes with alternative prizes of equal or higher value if circumstances beyond the Charity’s control makes it necessary to do so. 
  26. Insofar as is permitted by law, the Charity, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept liability for any loss or damage occurring as a result of taking up their prize except where it is caused by the negligence of the Charity, its agents or distributors or that of their employees. Your statutory rights are not affected. For the avoidance of doubt, nothing in these Terms and Conditions shall limit or exclude the Charity’s liability for fraud, personal injury or death, which after investigation is found to have been howsoever caused by the Charity.
  27. The result of the Raffle is final. If you wish to make a complaint, the Charity do operate a Complaints and Dispute Procedure, which is available here.

Fast Reply Draw Terms and Conditions:

In addition to the above, the following will apply, and shall form part of the Terms and Conditions:

  1.  In the event of an inconsistency between the Raffle Terms and Conditions and the Fast Reply Draw Terms and Conditions, the Fast Reply Draw Terms and Conditions will prevail. 
  2. In order to be entered into the Fast Reply Draw you need to have responded to the main Raffle.
  3. Entries received on or before 24 January 2020 will be entered into the Fast Reply Draw. Entries received after this date will not be entered into the Fast Reply Draw, but will still be entered into the main Raffle.
  4. There will be 20 winners of the Fast Reply Draw, each receiving a £25 Marks and Spencer gift voucher. There will only be one prize per person.
  5. Fast Reply Draw winners will be notified by telephone or in writing, with prizes being sent out within 28 working days of the draw. The draw will take place on the 31 January 2020. A list of winners initials, surnames and county will appear on the Charity website from 5 February 2020 and will be available on request after this date by phoning 0203 841 3131 (lines open Monday-Friday, 09.00 – 17.30 (excluding public holidays in England).
  6. The result of the Fast Reply Draw is final. If you wish to make a complaint, the Charity do operate a Complaints and Dispute Procedure, which is available here.
  7. Winners of the Fast Reply Draw shall continue to be entered into the main Raffle.

Winners:

  1.  Winners will be notified directly by the Charity by telephone or in writing. 
  2. Winners of financial prizes will be notified within 7 working days of the draw and subsequently sent a form to confirm preferred method of payment (BACS transfer or cheque). Payment will be made by the preferred method within 28 working days of receipt of payment instruction, subject to clauses 5 and 6 below (within the Winners section).
  3. Winners of non-financial prizes will be sent their prize in the post within 28 days of confirmation of a residential postal address in Great Britain, which includes a valid postcode (“Valid Postal Address”). The Charity accepts no responsibility for the prize being lost, damaged or delayed in the post.
  4. A list of all winners initials, surnames and county will appear on the Charity website from 31 March 2020 and will be available on request after this date by phoning 0203 841 3131 (lines open Monday-Friday, 09.00am – 17.30).
  5. Winners will be required to provide proof of age. If satisfactory evidence is not provided within three months of the request for proof of age then the prize will be forfeited and the Charity will be entitled to select another winner.
  6. Winners will have up to three months following notification of their win to claim their prize and the Charity will make all reasonable attempts to contact prize winners during this time. In the event that winners cannot be contacted within the three months the Charity will distribute the prize money appropriately. 
  7. The winners may be asked to participate in publicity related to the raffle which may include the publication of their name and/or photograph in any media. Winners have the right to choose not to participate in publicity. 
  8. Butlin’s holiday specific Terms and Conditions: Prize is a four night family break, in a seaside apartment, for four people (two adults and two children up to 14 years). This includes Premium Dining but excludes any other add ons, travel costs or other related expenses. Butlins reserve the right to place restrictions on the dates on which the prize can be claimed and the winner may be advised to liaise with Butlin’s directly. The prize may be taken at any resort. This prize is not transferable and there is no cash alternative. The winner must be the lead guest and be present on arrival. Booking and staying at a Butlin’s resort will be subject to Butlin’s terms and conditions, see butlins.com/terms. Butlins Skyline limited, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. Registered in England No. 04011665. 
  9. These Terms and Conditions (inclusive of the Fast Reply Draw Terms and Conditions) and any dispute or claim between the parties arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions.

Responsible Gambling:

In line with the Gambling Act 2005 objectives, Great Ormond Street Hospital Children's Charity are committed to promoting open and responsible gambling. Our lotteries aim to:

  • encourage fair and open play;
  • keep crime out of gambling;
  • protect the young and the vulnerable.

Below we have outlined our procedures in ensuring responsible gambling.

Gambling Limits:

Great Ormond Street Hospital Children's Charity limits the sale of raffle tickets as follows:
  • Limit the number of mailed tickets sent to previous raffle players to a maximum of four books (£40 value);
  • Limit the number of mailed tickets sent to people who have not previously played the raffle to a maximum of two books (£20 value);
  • Limit the number of tickets available to purchase online in one go to £20;
  • Limit the maximum number of tickets that can be sent to one person, for one raffle, to 100.

Under Age Gambling:

Great Ormond Street Hospital Children's Charity carries out a number of checks to ensure participants are not under the age of 16 years, and actively take steps to ensure that our lotteries do not attract young people. Our checks include:
  • We reserve the right to ask for proof of age from any player, and players' accounts may be suspended until satisfactory proof of age is provided;
  • We will only accept valid, legible, photographic ID. If for whatever reason, upon winning any individual is unable to prove that they are 16 years or over then any winnings will be forfeited, and any stakes paid will be returned;
  • Our media agency screens supporter data to ensure we do not send raffles to anyone under the age of 16 years.

Self-exclusion:

While most people gamble within their means, we recognise gambling can be a problem for some.

If you are worried about your gambling or that of someone close to you, Gambleaware can provide support and information. You can contact Gambleaware via the website, begambleaware.org or by calling 0808 8020 133.

To support problem gamblers, we operate a self-exclusion policy, which means you will not receive any information about our raffles. To be added to our self-exclusion programme please contact our Supporter Care Team by phone on 0345 120 1363 (lines open Monday-Friday, 9.00am -5.30pm) or by e-mail at supporter.care@gosh.org.

You can also exclude yourself from future Great Ormond Street Children’s Charity raffle and lotteries by writing to us at GOSH Charity, 40 Bernard Street, London WC1N 1LE. We will take all reasonable steps to prevent any marketing material relating to our raffles being sent to any self-excluded customer and maintain a register of self-excluded persons.
For more information on responsible gambling, please click here.

Data Protection

We (Great Ormond Street Hospital Children's Charity and its trading subsidiary Great Ormond Street International Promotions Limited) will always treat your personal details with the utmost care and will never sell or swap with other organisations for their marketing purposes. We will keep your data safe and private, holding the information you provide for communication, marketing, analysis and administrative purposes.

We will send you postal information based on our legitimate interest to communicate with you, but rest assured you can stop receiving this, or change any of your preferences at any time by contacting us on 0203 841 3131 or at supporter.care@gosh.org or by writing to 40 Bernard Street, London WC1N 1LE. For full details of what information we hold and how we process your data, please visit gosh.org/privacy.

Useful Information:

  1. Great Ormond Street Hospital Children's Charity New Year Raffle 2020 is registered with the Gambling Commission under the 2005 Gambling Act. Responsible persons: Ms Tanya Mitchell and Mr Ian Chivers.
  2. Great Ormond Street Hospital Children's Charity is licenced by the Gambling Commission: 
    • Non-remote License: 000-028699-N-310052-007;
    • Remote Licence: 000-028699-A-314742-005.
  3. Printing of the raffle and response handling activities are being managed by Woods Group, 000-003586-R-314029-003 & 000-003586-N-103664-001 on behalf of Great Ormond Street Hospital Children's Charity.
  4. Great Ormond Street Hospital Children's Charity operates a Complaints and Dispute Procedure. If you wish to make a complaint, you can click here, or contact us on the below details:

    Great Ormond Street Hospital Children's Charity
    Supporter Care
    40 Bernard Street
    London
    WC1N 1LE
    Email: supporter.care@gosh.org
    Tel: 0203 841 3131

  5. Between 1 January 2018 and 31 December 2018, 66% of the proceeds raised in the Great Ormond Street Hospital Children's Charity lottery programme went to support the patients, patients' families and staff at Great Ormond Street Hospital for Children NHS Trust. More information is available in our Annual Trustee's Report and Accounts here.
  6. Great Ormond Street Hospital Children's Charity is a registered trademark. Great Ormond Street Hospital Children's Charity is a registered charity, charity number 1160024.
  7. We do not refund Ticket purchases except under the self-exclusion scheme for people vulnerable to gambling addiction and/or under point (9) of the Raffle Rules above.
  8. We, in common with all registered charities, are constrained by charity law, which means that we are only able to refund a donation in limited and prescribed circumstances. If you believe that a donation you have made should be refunded, please email us at supporter.care@gosh.org or give us a call on 0203 841 3131 and we will be happy to discuss this with you.
  9. We truly appreciate your donations and support and recognise that there may be an occasion when you need to speak to one of our Supporter Care Team to discuss your donation. Please email us at supporter.care@gosh.org or give us a call on 0203 841 3131.
  10. We accept the below methods of payment:

Payment methods to pay raffle prizes

Registered with the Fundraising Regulator logo
BeGambleAware.org logo

Are you gambling more than you really want to? If you feel you have a problem with gambling, please call the Gamcare National Telephone Helpline on 0808 8020 133.