Our commitment to you

How we fundraise is just as important to us as how much we raise. We strive to uphold our organisational values – we are curious, we are courageous, and we care – in everything that we do.

It is this approach that guides our Supporter Commitment, which we have outlined below. We promise to do our utmost to deliver this commitment to each and every one of our supporters, and we pledge to always hold ourselves to the very highest of standards in doing so.

Together, we can give seriously ill children the best chance, and the best childhoods, possible.

• We commit to treat you with the upmost respect, honesty, and integrity. We want the right relationship with our supporters, so we follow and work by the Chartered Institute Of Fundraising’s guidance on treating people fairly.
• We will hold the external agencies we partner with to the same high standards as we hold ourselves and we will swiftly take action to address any concerns raised. We design our activities to be compliant with both the law and best practice. We are transparent about our agency partnerships and our financial relationships with them.
• We will seek to make our fundraising and our communications as inclusive and accessible as possible. We want to enable everyone who would like to support GOSH Charity to do so in a way that suits them, which is a key priority in our Equity, Diversity and Inclusion (EDI) strategy.
• We will work with our families to tell their story in a way that is positive and empowering for them. When we tell the stories of GOSH’s patients and their families, we will aim to reflect the diversity of the hospital community, and we will always do so with dignity and respect. We work with families to gain their informed consent, and we tell their stories truthfully and sensitively in our fundraising materials and campaigns.
• We will abide by your wishes with relation to how we use any personal data and information you give us, and follow all legislation in relation to responsible fundraising practices and handling personal information, in all forms of communication. For more information please see our Privacy Policy.

• We have made this commitment as an addition to the Fundraising Regulator’s fundraising promise, which we abide and operate by.
• We want every interaction you have with us - whether that is in person, by telephone, email, letter, or via social media, to be a positive experience, but we know we won’t always get it right – if so, please tell us. We take complaints, compliments and feedback seriously and continuously grow and improve from them. Get in contact with us and let us know how we are doing.
• We are committed to lasting change. We are committed to practices that promote equity. We will learn about and celebrate our supporters’ differences, respect every voice and will not be afraid to step out of our comfort zone and challenge those behaviours that do not reflect our beliefs. For more detail please see our full EDI Statement.

• We will show you how impactful your support is. There will always be an annual impact report so you can see all of the ways in which your donations are helping the children and families, from the UK and beyond, who come to GOSH for treatment for rare and complex conditions.
• We want you to hear from us in the ways that you wish to, and you have the right to change your mind at any time. Just let us know via our contact us page.

This statement was last updated in October 2024.