Our supporter commitment
We are Great Ormond Street Hospital Charity (GOSH Charity) and Sparks Charity (Sparks). We need your help to raise funds, so we can continue to support world-class care for seriously ill children, paediatric research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities.
What we do matters to you, but how we do it matters too. That is why we make this commitment to you and to all our supporters.
We make this commitment to you in addition to the Fundraising Regulator's Fundraising Promise, which we will also follow.
We will treat you with respect
We will be polite whenever we speak to you. We will not pressurise you. We will stop asking when it is clear you do not want to give during a call. We will respect your privacy.
We will not sign up a supporter who is confused about who we are, or about what we do. We will not sign up a supporter who can’t afford to make a donation. We will follow the Institute of Fundraising’s guidance on people in vulnerable circumstances.
From time to time we may write to you to tell you about our work. We won’t call or mail you too often. At the start of each call, we will check that you want to talk to us, and you can contact us at any time if you decide you prefer to stop hearing from us.
We will be honest and open
We will tell the truth and we will not exaggerate. We will do what we say we are going to do with donations we receive.
Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
We will commit to high standards
We will adhere to the Code of Fundraising Practice set by the Fundraising Regulator. We will comply with charity law and fundraising law. We will monitor our fundraisers, volunteers and any third parties that work for us to ensure that they adhere to our high standards in fundraising.
We will let you know the difference your donation is making
We will make it easy for you to see where your money goes; how much money is spent on the hospital and how much is spent on fundraising and running costs. That way you will know your donation is making a difference. This information is available in our annual report.
We may write to you or email you from time to time with news about the hospital and our fundraising activities.
We will communicate with you based on your wishes
We will ask all supporters how they want to hear from us about our work. If you want to stop hearing from us, just write, phone, email, or click on the link in our emails. We will always take action so do get in contact with us.
We will also regularly ask supporters to complete a survey to check how we’re doing (including whether we’re sending you the right amount of information).
We will not pass on your data
We will take complaints seriously
We will consider all your feedback carefully, both compliments and complaints.
We get very few complaints, but we take every one we receive seriously. We will get in contact with you quickly to investigate. We aim to resolve your complaint within 20 days. If our fundraiser has behaved inappropriately, we will take action. We will keep you informed throughout the process.
We will also report on the number of complaints we receive in our annual report.
If you have any thoughts or questions about this commitment please email us.