Text to Donate - Terms and Conditions

Donating to Great Ormond Street Hospital Charity (GOSH Charity) via your mobile phone bill is a quick and easy way to help support the work of Great Ormond Street Hospital (GOSH). All you need to do is send the relevant keyword in a text message to 70004 (the “short code”). Each keyword sent is linked to a specific donation amount and the options for each donation amount are listed further down. Your donation will be added to your phone bill or deducted from your pay as you go credit.

You must be 18 years or over and you must obtain permission from the bill payer to make a donation via your mobile phone bill.

The standard network charge for text messages is at your network provider's rates.

Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges from your network provider.

No VAT will be charged on your donation.

GOSH Charity receives 95% of your donation.

GOSH Charity does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.

This service is being provided for GOSH Charity by Cymba Integrated Solutions Ltd, registered in England and Wales. Company number 05104538. Registered Office: 107 Cheapside, London EC2V 6DN

This service may not be supported by all Mobile Virtual Network Operators (MVNO). If a specific MVNO does not support the service, then following an attempt to donate via text message, no donation will be made, nor error message received.

GOSH Charity is a registered charity in England and Wales (1160024). Registered address: 40 Bernard Street, London WC1N 1LE.

To understand how we will use your data please visit our privacy policy page

We reserve the right to change these terms and conditions at any time. You should therefore check the terms and conditions regularly.

For more information about phone-paid services and how to identify any unknown charges on your phone bill, visit www.phonecharges.org.

Keywords

Text one of these keywords to donate £10

Moment, Gift

Text one of these keywords to donate £20

Home, Christmas

How to contact us – queries, complaints, refunds

If you’d like to discuss a mobile donation or other phone payment—including making a complaint or requesting a refund—please contact our Supporter Services team:

• Call: 020 3841 3841 (Monday–Friday, 9am–5pm; standard network rates apply).
• Email: supporter.care@gosh.org.

If your enquiry or complaint is made by email, we’ll aim to acknowledge it within two working days of receipt. If we need to investigate, we’ll keep you updated and provide a full response as soon as possible and no later than 20 working days / one calendar month.

Postal address: Supporter Services team, Great Ormond Street Hospital Children’s Charity, 40 Bernard Street, London WC1N 1LE. GOSH Charity

If you’re not satisfied with our response

Depending on the nature of your concern, you can contact the relevant independent body:

• Mobile billing / premium-rate (e.g., text shortcodes) issues: Ofcom Consumer Contact Team on 0300 123 3333 (Monday–Friday, 9am–5pm; calls cost no more than 01/02 numbers and may be included in call packages). Ofcom is now responsible for regulating premium-rate services.